Terms of Service

Effective date: January 1, 2025

1. Introduction

Welcome to FiscalLinePro.com. These Terms of Service govern your use of our support, info product, and goods offerings. By accessing or placing an order, you agree to comply with these terms.

2. Definitions

“Advisory Services” refers to personalized guidance sessions delivered by our team. “Info Products” refers to digital materials provided for download or streaming. “Goods” refers to any physical items sold through our platform.

3. Service Categories

3.1 Advisory Services

We provide live or recorded sessions tailored to your needs. Appointments are scheduled at mutual convenience.

3.2 Info Products

Digital manuals, guides, and tutorials available immediately upon purchase.

3.3 Goods

Physical items shipped to your address as provided during checkout.

4. Ordering and Delivery

Orders are processed within 2 business days. Delivery timelines vary by category: digital deliveries are instant, advisory slots are confirmed via email, and goods ship within 5 business days.

5. Refund and Exchange Policy

5.1 Advisory Services

Clients may request a refund or reschedule up to 48 hours before the session. Refunds are processed to the original payment method within 7 business days. If a session is missed without notice, no refund will be issued due to resource allocation and scheduling commitments.

5.2 Info Products

Because digital materials are delivered immediately, requests for refunds must be submitted within 14 days of purchase and prior to accessing the content. Once access is granted, no refunds are available, as files cannot be reclaimed.

5.3 Goods

Refunds are accepted within 30 days of receipt. Items must be in original condition. Once we receive and inspect the refund request, we will issue a credit to the original payment method within 10 business days. Shipping fees are non-refundable unless the item is defective or incorrect.

6. How to Request a Refund or Reschedule

To submit a request, please use our contact form with your order number and details. We will respond within 3 business days with further instructions.

7. Contact Information

FiscalLinePro
10 Bayfront Avenue, Marina Bay Sands, Singapore 018956
Phone: +6586723821
Business ID: S6018104A